Return Policy

RETURNS

Returns are accepted on ALL products.  Yes, even Sale items. All returns must be postmarked within thirty (30) days of your receipt of the ordered merchandise.  Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return. 

To make a return, please fill out the RETURNS FORM which will come in your Luv Aj package.  THIS RETURN FORM MUST BE INCLUDED IN YOUR RETURN PACKAGE.  Please fill out the form completely.  If you have lost yours, you can download it here. We do not cover the cost of return shipments. Your order will be refunded the day it arrives back to us. 

All returns can be sent to:

Luv Aj
RETURNS
1182 S. La Brea Ave
Los Angeles, CA 90019

Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs (unless the item has arrived damaged). 

If you request a refund, you will be refunded for the price of the item purchased and tax (if applicable) but not the cost of shipping.

 

EXCHANGES

Unfortunately, we can only do exchanges if you are switching out the same style for another color or size, or you are switching out an item for something that costs the same. We cannot do exchanges otherwise. If you have purchased an item and would love to trade it out for something else, you have to return the item and then purchase the new one. We apologize for the inconvenience.

Taxes/Duties/Refused Shipments (for International Shipments):

You are responsible for any additional taxes and duties. We are so sorry but we cannot pre-determine customs fees and Luv Aj is not responsible for any fees charged by customs. If you decide to refuse any shipments from Luv Aj, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Luv Aj. This amount will be subtracted from your merchandise refund.

Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Be sure to package returns well, as items damaged from improper packaging will not be accepted.
Once your package has been received at Luv Aj your refund or store credit will be processed within five (5) business days of receipt.  Refunds will be credited back to your original method of payment.  If you wish to make an exchange, please email you amanda@luvaj.com as you may have to place a new, separate order (unless you are exchanging an item that has been damaged).

Luv Aj ships all orders with insurance so please contact us within three (3) days of receipt of any damaged goods so we can contact the shipping company and proceed accordingly.  Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to Luv Aj, with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.

Luv Aj is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of Luv Aj.

 

Certain Provisions Regarding Purchases:

When you place an order for an item displayed on the Site, you are making to Luv Aj an offer of purchase. If Luv Aj accepts that offer, we will supply the goods where possible, but will not be obligated to do so. If an item you order is not available, or the price has changed, we will attempt to contact you to let you know of the unavailability or the price changes, as applicable. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first.

We attempt to promptly ship products ordered. Generally, orders placed Monday-Friday before 3 PM EST will begin processing that day, excluding holidays, and will ship within 3-5 days, in all cases pending availability and credit verification. Please allow additional time for shipments to APO/FPO addresses as well as International orders. We do not provide weekend delivery for any method of shipping.  Please note that these processing and shipping provisions are only general guidelines, and Luv Aj cannot ensure that the time frames noted will be met.