FAQs

How do I take care of my jewelry?

 

All our jewelry is made from plated brass so we suggest that you avoid contact with moisture and liquids; this includes water, lotion, sunscreen, and perfume. Our jewelry is not solid gold so it should never be worn in the shower, the pool or the ocean.

 

 

How fast will my order ship?

 

We typically ship all web orders within 1-2 business days that they are placed. Orders in the US will ship Fed Ex 2 Day Air and arrive to you within two business days from the date it has shipped. All international orders (outside of the US) will ship via Fed Ex: International Priority will arrive to you within 3-5 business days, depending on your location and customs delays. International Economy will arrive to you within 5-7 business days, depending on your location and customs delays.

 

If you need your order rushed, just email orders@luvaj.com with your order number and we will try to accommodate!

 

 

How much does shipping cost?

 

US orders- we offer free domestic shipping for orders over $150. Otherwise, we offer $8.99 flat rate shipping for Fed Ex 2 Day Air.

 

International Orders- all our shipping rates are calculated based on your actual address, but most Fed Ex rates will fall between $25-$35 US dollars.

 

 

What currency is your site in?

 

US dollars!

 

 

Where do you ship from?

 

Los Angeles, CA

 

 

Do you ship worldwide?

 

Yes we ship worldwide! (everywhere Fed Ex delivers)

 

 

Are duties and taxes included in my order?

 

Unfortunately no. Fed Ex will charge you duties and taxes on your order once it arrives to customs.

 

 

When will my pre-order ship?

 

All pre-order items should have their estimated ship date noted on the product page, and in your order confirmation email. If you can’t find it, email orders@luvaj.com for more information.

 

 

How do I cancel or update my order?

 

Please email orders@luvaj.com and we can handle this for you! Try to email us before 2pm PST so we can insure that it is changed before we ship your order out.

 

 

How do I track my order?

 

Once your order ships, you will receive an email confirmation with the tracking. If you need more information or have any questions about your tracking, email orders@luvaj.com

 

 

How do I return or exchange my order?

 

We accept returns on everything! Read more about our return policy here. If you want to return or exchange an item, head to LuvAj.Loopreturns.com to get started. You will need your order number + shipping zip code. Your order number can be found on either your email confirmation or packing slip, included in your order. 

 

At this time, our system cannot process International Returns so read more about our return policy here for more information.

 

 

My item arrived damaged- what do I do?

 

We are so sorry about that! Please email us at orders@luvaj.com so we can process a replacement or refund/exchange for you asap.

 

 

How do I figured out my ring size?

 

All our rings are US sizes and typically come in Size 5, 6, 7 to 8. If you are not sure how to convert your ring size, check out our Ring Size Conversion chart here.

 

 

Can you ship my order as a gift?

 

Yes! Actually all our orders are shipped in Luv Aj jewelry boxes and we do not include any paperwork with pricing, so no need to worry.

 

If you would like to include a note in your box, just email orders@luvaj.com to make this request along with your order number.